Determining what is worrying a client

Today: determining what is worrying a client. Lin Zhipeng, from China, works at a real estate firm. He began studying Japanese after becoming interested in anime, and came to Japan 5 years ago. At his job, he's involved with property inspections and assisting clients. He had a bad experience once when a customer asked to change to a Japanese agent. He wants to regain his confidence. In a roleplay challenge, he must determine what is worrying his client.